Return, Replacement & Refund Policy

Effective Date: June 30, 2026

At ValvatHome, we are committed to delivering quality products and ensuring a smooth shopping experience. Please read this Return, Replacement & Refund Policy carefully before placing an order. By purchasing from https://valvathome.in, you agree to the terms outlined below.

1. No Return Policy

ValvatHome follows a strict No Return Policy.

Returns are not accepted for reasons including, but not limited to:

  • Change of mind
  • Ordered by mistake
  • Product no longer required
  • Personal preference
  • Product not meeting personal expectations
  • Incorrect product selected by the customer
  • Minor variations in color, finish, or appearance due to screen settings or lighting

We encourage customers to carefully review the product description, specifications, dimensions, and images before placing an order.

2. Replacement Eligibility

A replacement request will only be considered in the following situations:

  • The product was received in a damaged condition.
  • The wrong product was delivered.
  • The product has a verified manufacturing defect.

All replacement requests are subject to verification and approval by the ValvatHome Customer Support Team.

3. Mandatory Unboxing Video

To protect both our customers and ValvatHome from fraudulent claims, a continuous and uninterrupted unboxing video is mandatory for every replacement request.

Customers are strongly advised to record a continuous unboxing video immediately upon receiving the sealed package, before opening it.

The video must:

  • Clearly show the sealed courier package before it is opened.
  • Clearly display the shipping label.
  • Record the complete unboxing process without any pause, cut, or editing.
  • Clearly show the condition of the product after opening.
  • Be supported with clear photographs of the damaged or incorrect product, if requested.

Please Note: Replacement or refund requests submitted without a complete and uninterrupted unboxing video and the required supporting evidence may not be accepted.

4. Inspection at the Time of Delivery

Customers are advised to inspect the package immediately after delivery.

If the outer package appears damaged, tampered with, or already opened, please:

  • Record the condition of the package before opening it.
  • Continue recording the complete unboxing process.
  • Contact ValvatHome Customer Support immediately.

Failure to report visible package damage promptly may affect the eligibility of a replacement request.

5. Time Limit for Reporting

Any issue regarding a damaged, defective, or incorrect product must be reported within 48 hours of delivery.

Requests submitted after this period may not be eligible for replacement or refund.

6. Product Verification

Once your request is received:

  1. Our support team will review the submitted unboxing video and photographs.
  2. Additional information may be requested if necessary.
  3. If your claim is verified and approved, a replacement will be arranged.

The final decision regarding approval of any replacement request rests solely with ValvatHome after verification.

7. Replacement Process

If your replacement request is approved:

  • The replacement order will be processed within 2–7 business days, subject to product availability.
  • The replacement product will be shipped to the original delivery address unless otherwise agreed.

8. Refund Policy

Refunds are not available for change-of-mind requests or products that are not eligible under this policy.

If a replacement cannot be provided and a refund is approved by ValvatHome, the following terms will apply:

  • The refund will be processed within 7 business days after the request has been reviewed and approved.
  • The approved refund amount will be credited to the original payment method used while placing the order, wherever applicable.
  • For Cash on Delivery (COD) orders, refunds will be transferred to the customer's registered bank account or UPI ID after successful verification.
  • Depending on your bank or payment service provider, it may take additional time for the refunded amount to reflect in your account after it has been processed.

9. Situations Not Covered

Replacement or refund requests will generally not be accepted in the following situations:

  • Normal wear and tear.
  • Damage caused after delivery due to misuse, negligence, improper installation, or mishandling.
  • Products altered, repaired, or modified by the customer.
  • Requests submitted without the required unboxing video and supporting evidence.
  • Requests submitted after the reporting period.

10. Fraud Prevention

ValvatHome reserves the right to reject any replacement or refund request if:

  • False or misleading information has been provided.
  • Evidence has been edited or manipulated.
  • Fraudulent claims are suspected.
  • There is misuse of this policy.

Any attempt to misuse this policy may result in rejection of future claims or restriction of future purchases.

11. Contact Us

If you have any questions regarding this Return, Replacement & Refund Policy, please contact us:

ValvatHome

Website: https://valvathome.in

Email: varunhsim@gmail.com

Phone / WhatsApp: +91 9034198873

Address:

SCO-112, Second Floor
Old Tehsil Complex, Old GT Road
Near Haryana Photo State
Karnal, Haryana – 132001
India